COVID 19 (C19) Vaccine Update

News for Ashley Medical registered patients

Update on COVID Vaccines (C19 vacc) updated 04/02/2021

Vaccination phone line (0300 561 2500) and email address (

These are for general enquiries about the vaccination programme only. Please be aware they cannot provide clinical advice nor can they book appointments.  

Clinical Concerns: There are very few cases where patients should not have the Covid 19 vaccine and more detailed discussion about individual circumstance will take place at the vaccination appointment pre screening ie before you have your vaccine.

Allergies: All patients who are invited to have a Covid vaccine will be fully assessed by the clinician giving the vaccination. Therefore patients who have concerns about allergies are encouraged to attend their appointment and the clinician will have a more detailed conversation with them.

Eligibility: If the patient has not been invited, it is unlikely they are eligible yet and we ask you to be patient. Currently, the eligible patients are those that are shielding (and have a shielding letter) and/or over 70. If the patient has a specific condition that means they think they may be eligible now, they would need their specialist to confirm this in writing to their GP, in order to update their records. All GP records & eligibility lists have been updated and approved by GPs.

Our practice has collaborated with other local practices, we are working together to have our population vaccinated. The name of the group organisation is NICS which is a GP Federation of local practices in North West Surrey. 

We started the service in Walton-On-Thames "The Heart Centre" at the old HMV place near the old Debenham's. 

Care Homes and Housebound patients

We have vaccinated all of our eligible and consented patients in care homes. If you live in a care home and you think that you have missed your vaccine, contact us. 

At present housebound patients are not being vaccinated. This is likely to commence soon with the Oxford/AZ vaccine.

Invitations Method

Patients will be contacted by SMS text messages and telephone. Those who cannot be reached will be sent letters.

Invitations are sent out via our SMS from vaccination system. These are tagged as "GP Surgery" at the top of the SMS.

Our appointment book does not enable anyone to book into it, unless invited by the text message beforehand.   

Who is being vaccinated now?

We are currently vaccinating all patients who are above 70 year old. We will soon commence those who are 65-69y.

The campaign will be handled by our GP practices Federation (also called NICS) which is the body of our local practices.

Advice for patients

  1. If the link on the smart phone doesn’t work it is because there are no more appointments for that batch available. You will be invited again once new vaccine supply is available.
  2. At the moment we don’t’ have a regular supply of vaccine and so are not putting on appointments far in advance as we cannot guarantee when the vaccine will be delivered.
  3. Texts will be sent out when we have more appointments available and as the booking system is refined other ways of booking will be available.
  4. People can put on mobile phone numbers of next of kin to receive invitations if desired and people need to make sure that their mobile numbers are correct on their notes. 
  5. For those patients who have an old mobile phone or no mobile they will be called via landlines to receive their vaccine in time.

Making an Appointment

All appointments will take place initially via telephone or video conference call, these are also referred to as Remote Consultations. Please don’t come into the practice, call to make an appointment or book online. We’ll call you back at the time of your appointment (or soon after your booking) so please make sure you are somewhere quiet with phone signal, and keep an eye on your phone. If you would like a video consultation, or if the doctor believed it is necessary for the remote assessment. We will send you an SMS message with instructions when we are ready before appointment begins

If the doctor asks you to send a photo, you will be sent a link to upload by an SMS to your mobile. To take a clear picture follow the guidance below.

Patients may attend only if invited to the surgery. We will send you information after your telephone call.