We operate on an appointment only basis. Please call to make an appointment according to the times the doctors or Nurses are available for consultation. Patients requesting a routine appointment will be seen within 72 working hours. However, this may be longer at busier times of the year.
Urgent matters will be seen the same day and we ask patients to telephone for these urgent appointments – 08:45 for an urgent morning appointment and 14:00 for an urgent afternoon appointment. Sick children, people with chronic conditions and the elderly will take a priority.
The secretary may ask you for the nature of your urgent matter; this will enable the duty doctor to prioritise your appointment. If you think that your patient needs immediate medical attention (such as sudden severe chest pain, head injuries, or heavy bleeding), then it is best to go to the nearest A&E department.
Remote (Telephone & Video) Consultations
Medical advice can be given on the telephone or by video conferencing, veriety of problems could be dealt with efficiently in a remote consultation. Please specifiy to book your appointment as a telephone call or a video conference. It would be appreciated if an indication of its nature and urgency can be given to the secretary when you book, this would allow us to prioritise the workload. You will be booked as a 'consultation' within the normal surgery time with the doctor or nurse.
Once you book a Remote Consultation, please don’t come into the practice. We will call you at the same time (or soon after) your booking so please make sure you are somewhere quiet with phone signal, and keep an eye on your phone. Video Consultations are not recorded, we use our own NHS approved secure platform. This starts by sending you an SMS with a link to follow, you will need to enable your microphone and camera, you will also need to have an internet connection to your phone. The doctors are tied up running a surgery, they will be calling patients in sequence, please do not miss your appointment.
Video consultations with Livi has been decomissioned now.
Walk-in-Patients and the Walk-in Centres
If you wish to be seen immediately, by specially trained nurses, you should make the most of the ‘Walk-in-Centre’ locally in Woking and Ashford. These centres are useful, especially for commuters and people with minor problems. We do not have resources to see walk-in patients at our practice, consultations are strictly by appointment.
The Urgent Treatment Centre at St Peter's Hospital is also available with GPs on call. It is located next to the A&E department. It is open from 8am – 12am, every day, 365 days a year. It is run by the local GP Federation (our practice is a member) and have access to view your GP medical records.
If you are housebound or too ill to come to the surgery, a doctor or our GP Home Visiting Paramedic will visit you at home. Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. Please ring before 10.00am, if possible. Lack of transport does not justify a request for home visits.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.