Appointments

Appointments System

We operate on an appointment only basis.  Please call to make an appointment according to the times the doctors or Nurses are available for consultation. Patients requesting a routine appointment will be seen within 72 working hours. However, this may be longer at busier times of the year. 

Urgent matters will be seen the same day and we ask patients to telephone for these urgent appointments – 08:45 for an urgent morning appointment and 14:00 for an urgent afternoon appointment. Sick children, people with chronic conditions and the elderly will take a priority. 

The secretary may ask you for the nature of your urgent matter; this will enable the duty doctor to prioritise your appointment. If you think that your patient needs immediate medical attention (such as sudden severe chest pain, head injuries, or heavy bleeding), then it is best to go to the nearest A&E department.

Walk-in-Patients and the Walk-in Centres

If you wish to be seen immediately, by specially trained nurses, you should make the most of the ‘Walk-in-Centre’ locally in Woking and Ashford.  These centres are useful, especially for commuters and people with minor problems. We do not have resources to see walk-in patients at our practice, consultations are strictly by appointment.

The Urgent Treatment Centre at St Peter's Hospital is also available with GPs on call. It is located next to the A&E department. It is open from 8am – 12am, every day, 365 days a year. It is run by the local GP Federation (our practice is a member) and have access to view your GP medical records.

Home Visits

If you are housebound or too ill to come to the surgery, a doctor will visit you at home. Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. Please ring before 10.00am, if possible. Lack of transport does not justify a request for home visits.

If you are not registered for Patient Access (online) Services contact us to obtain your authorisation.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.